Quality function deployment looks at the relationship between all but which of the following components?

Quality Function Deployment (QFD) is a structured method for translating customer needs and requirements into specific technical requirements for a product or service. It aims to ensure that products meet the needs of customers by focusing on the relationship between customer wants and the company’s offerings.

The components involved in QFD typically include customer wants/needs, which are fundamental as they guide the development process. The company product or process characteristics are also closely examined to align them with what customers expect, enabling organizations to meet or exceed these expectations. Additionally, competitor product performance is relevant, as it helps companies understand the market landscape and incorporate competitive features or enhancements into their own offerings.

However, customer service training requirements are not a direct component of QFD. While effective customer service can enhance customer satisfaction and loyalty, the primary focus of QFD is on product development and ensuring that design and production processes align with customer needs. Therefore, customer service training requirements do not directly relate to the analytical framework of QFD as it pertains to product design and performance analysis.