Name one of the eight principles of quality management.

Customer focus is one of the eight principles of quality management because it emphasizes the importance of understanding and meeting the needs and expectations of customers. This principle asserts that effective quality management begins with a clear understanding of what customers value. Organizations that prioritize customer focus are more likely to foster loyalty, enhance satisfaction, and ultimately drive business success.

By focusing on customers, organizations can gather valuable feedback and insights that inform their products, services, and processes, ensuring they align with customer requirements. This principle encourages continuous improvement in delivering value to customers and recognizing that the ultimate goal of any quality management initiative is to serve the customer effectively.